Delivery Information

Christmas Delivery Information

The Office Stock team will be taking a short break from 24th December to 6th January. For any urgent orders required prior to the Christmas period please contact us first to confirm stock and ETA before ordering. All orders received over the Christmas/New Year break will be processed in the new year starting 6th January.

When will I receive my order?

If you need an ETA before ordering please contact us

Our delivery service is from Monday-Friday during normal business hours excluding public holidays. All delivery estimates are subject to stock availability.

Sydney, Melbourne, Brisbane, Adelaide, Canberra metropolitan areas: 2 - 5 working days

Sydney, Melbourne, Brisbane outer metropolitan/regional areas: 3 - 5 working days

QLD, NSW, VIC, SA regional: 5 - 10 working days

Perth & WA Regional: 5-15 working days depending on stock location

Delivery & Installation: Please contact us first as installation times can vary depending on availability.

The above times are estimates only, in some cases items may need to be transferred from interstate or on backorder in which case we will contact you with ETA or alternative options.

On rare occasions there may be unexpected delays for your order being delivered in which case we will contact you with more information.

What does delivery cost?

Flat pack ground floor delivery to most metro areas for most products is $39.95 + $5.00 per item. To calculate your delivery costs, please add the items you wish to purchase to your shopping cart and use the shipping calculator with your desired delivery post code.
 

Where do you deliver?

We offer delivery to most metropolitan areas across Australia, we may not be able to offer a delivery service to some areas to due risk of damage in transit. Please note we are un-able to deliver to PO boxes. If you have any questions please contact logistics@officestock.com.au
 

Can you deliver to a level?

Yes we can deliver to a level if you have a lift or service elevator available. If level access is only by stairs please contact us first to confirm we can deliver to you.
 

When will my order be shipped?

After payment has been received your order will be placed in the picking run to be dispatched as soon as possible. On rare occasions there may be unexpected delays for your order being dispatched in which case we will contact you with more information.

What if I have multiple items on my order?

We endevour to consolidate all items in an order for one delivery, however we may need to split some deliveries depending on product location and availability.
 

How is my order delivered?

We use several freight carriers which offer cost-effective pricing and delivery options for our customers. 

Our carriers offer a door-to-door service so please make sure someone is available at your delivery address to sign for your items and receive the delivery. Our standard delivery service does not include taking items inside, upstairs or in lifts or any unpackaging.

Upon receiving your delivery please inspect to confirm all products and parts are included.

*Oversized Items* Drivers will require assistance to carry any oversized items from the vehicle to the ground floor of your home or office. An oversized item is deemed any 20kg or more according to OH&S policy. If no-one is available to assist the driver please contact us at support@officestock.com.au to arrange an assisted delivery for an extra cost.
 

Do I need to be home to accept delivery?

We require all deliveries to be signed for to accept delivery between the hours of 8am-5pm Mon-Friday. If no-one is available to accept delivery a calling card will be left from our carrier to arrange an alternate delivery date and a re-delivery fee will be charged.
 

Can I track my order?

Once your order has been shipped you will be provided with tracking details (if available) and instruction on how to track your order. Please note that some delivery services may not have a tracking number but you will be advised what day it will be delivered.
 

What happens if my order is lost or damaged in transit?

On rare occasions items are lost or damaged in transit. Office Stock uses fully insured carriers to ensure a replacement of refund is provided to the customer should an item be lost or damaged. Please inspect all items for damage before signing for delivery and refuse delivery of any damaged item.

Are products delivered assembled?

All products are delivered flat packed unassembled unless stated otherwise in the product description. 

Do you offer an assembly service?

Office Stock has preferred assemblers with an excellent knowledge of office furniture assembly and installation in each capital city. Please email admin@officestock.com.au for more details.

Special Orders

If you have special requirements for your order please contact us at admin@officestock.com.au
 

Can I pickup my order?

We allow pickups for selected products. Please e-mail admin@officestock.com.au to confirm stock in your nearest warehouse.

Important Delivery Information

• Couriers charge for all re-delivery requests. We will not be liable to cover any re-delivery charge if no one is available.

• Check all items upon receipt. Damage/Missing claims will not be entertained if reported after date of delivery.

• Couriers are not always able to call ahead of delivery, even if specified.

• All deliveries are classified as "curbside deliveries". Drivers are not responsible for carrying items any further than off the truck.

• Due to WH&S laws, drivers are not required to lift any items over 20kg and may not leave your goods under ATL (Authority to leave) requests if you have not paid for a tail lift service.

• Due to the size and weight of some orders they will be delivered on a pallet/crate.

• If your order is delivered on a pallet/crate we, nor the freight company are responsible for the removal of the pallet/crate.